DJI Care Refresh 1 year plan for DJI Neo

Here is what you should know about DJI Care Refresh Service plan

1. Conditions for first-time purchase: The product is brand new and unactivated, or has been activated within 48 hours.
2. Service extension condition: If you have DJI Care Refresh, you can extend service for one year up to 15 days after the current service expires.
3. If the conditions are not met, please apply for online video verification of your product. After approval, you can purchase DJI Care Refresh within 72 hours of receiving the purchase notification.

Comprehensive Protection for DJI Products

DJI Care Refresh is a comprehensive and reliable protection plan that provides DJI products with coverage for a range of accidental damages and natural wear.
*To ensure that your aircraft can enjoy Flyaway replacement service, please bind your DJI account and device with the aircraft in advance through the app. Flyaway replacement service cannot be used if the account or device was not bound before the flyaway incident occurred.

Replacement for Peace of Mind

For an additional charge for replacement, you can have your damaged product replaced if an accident occurs. Replacement products are brand-new or equivalent to brand-new products in performance and reliability.

SAVE TIME WITH EXPRESS

Express is an option that allows you to skip the damage assessment and quotation process. A DJI service center will ship you a replacement as soon as they receive your product.

Official Warranty, Guaranteed Quality

During the DJI Care Refresh service period, the main parts remain covered by the official warranty, bringing longer protection for your product.
* Please refer to the Terms of Service for specific parts.

FREE SHIPPING

DJI will cover shipping costs both ways anytime a product is sent back for replacement service.

Exclusive Service

DJI Care has exclusive technical service channels to provide support, including online chat and call support. Your requests will be transferred to DJI Care service channels to provide you with express replacement.
* For DJI Care Refresh service, please go to the support page on DJI's official website.